The client portal that works with your PSA.
Give clients a modern way to submit requests, follow updates, share files and talk to your support team — while your technicians continue working in the PSA they already use. You should not have to replace your PSA to improve the client experience.
8 PSA platforms · self-hosted · your PSA stays the system of record
Good morning
Your support requests
Built for the PSA platforms MSPs run
How it works
One request. Two experiences. One system of record.
The client gets a portal. The technician keeps the PSA. Desk Portal keeps the two in step.
- ClientSubmits a request, adds a screenshot, follows progress.
- Desk PortalReceives it, shows status, keeps the conversation in one place.
- Your PSAThe ticket is created and updated. Your PSA stays the system of record.
- TechnicianReplies from the PSA. The answer appears back in the portal.
Choose your PSA
Connect Desk Portal to the PSA your MSP already runs.
Configure the experience
Decide what clients see, how statuses read, and who may do what.
Invite your clients
Give each client access to their own support experience.
Start working
Clients use the portal. Technicians carry on in the PSA.
What clients get
Everything your clients need. Nothing your technicians need to relearn.
Client ticketing
A simple way for clients to submit and track support requests, in language written for them.
Two-way sync
Client communication stays in step with your PSA, continuously and in both directions.
Conversations
Support communication stays attached to the request. Internal notes remain internal.
File sharing
Clients share screenshots and documents that land on the request, not in an inbox.
Security
You are holding other companies' data.
Isolation between client companies, role-based access, sign-in through your own identity provider, and an audit trail that cannot be quietly altered.
Keep your PSA. Upgrade your client experience.
Desk Portal gives your clients a modern support experience while your team continues working in the PSA they already know.