Security
Enterprise-grade control without enterprise-level complexity.
You are holding other companies' data. The platform is built that way from the first request rather than hardened later.
Multi-tenant architecture
Each client company is isolated from every other, enforced on every request.
Role-based access
Administrators, managers, technicians and client users each see only their own view.
SSO and MFA
Sign-in runs through your identity provider, so existing policy applies unchanged.
Audit logging
Administrative activity is recorded and cannot be quietly altered afterwards.
Secure credentials
PSA credentials are held in a secrets vault, never in the application database.
Deploy where you choose
Self-host the platform on infrastructure you control.
24/7
Client self-service access
Two-way
Continuous PSA sync
Multi-PSA
One experience, many platforms
Multi-tenant
Client isolation by design
Capability statements describing how the platform is built — not customer metrics.
Deployment
Run it where your data is allowed to live.
Desk Portal is self-hosted. The platform, its database and its secrets store sit on infrastructure you control, alongside whatever else you already run.
A shared connector layer
Every platform reuses the same sync, mapping and portal, so a new one behaves like the last.
Deploy on your terms
Run the platform on infrastructure you control, alongside what you already host.
Your identity, your rules
Sign-in follows the policy your organisation already enforces.
Data handling
What we do not do
- We do not hold your PSA credentials in the application database. They live in a secrets vault.
- We do not make the portal a second system of record. Your PSA remains the source of truth.
- We do not expose one client company’s data to another. Isolation is enforced on every request, not by a filter in the interface.
- We do not publish security badges or certifications the platform has not earned.
Our privacy policy and terms of service set out the rest in full.
Keep your PSA. Upgrade your client experience.
Desk Portal gives your clients a modern support experience while your team continues working in the PSA they already know.