Feature documentation
Analytics & Productivity
Measured from your tickets — and honest about what is not measured.
Dashboards cover the service desk’s pulse: ticket volumes and trends, team workload, SLA attainment, resolution times and logged hours, plus a per-technician productivity score built from configurable weighted components. Every scored view states its coverage — what was measured and what was not — instead of dressing partial data up as a verdict.
The productivity score
A weighted blend of SLA attainment, resolution speed, worklog discipline and documentation habits, renormalized over the components that actually have data for the period. Components without data are excluded and disclosed, never guessed.
Team and trend views
A team table for comparing load and outcomes across technicians, trend charts for volumes over time, and CSV export for anything you want to take into a spreadsheet or a QBR deck.
Keep your PSA. Upgrade your client experience.
Desk Portal gives your clients a modern support experience while your team continues working in the PSA they already know.