Platform
Your PSA works for your technicians. Does it work for your clients?
A PSA is built for the people who resolve work. Handing that interface to a client — or leaving them on email — is where visibility disappears. Desk Portal is the surface in between.
Without Desk Portal
Support lives in an inbox
- Clients are unsure where to send a request, so it arrives three different ways.
- Threads fork across inboxes and nobody is certain which reply is current.
- “Any update on that ticket?” — asked by email, then again by phone.
- Screenshots sit in an inbox instead of on the ticket.
- Clients cannot see status, priority or who is working on it.
- Technicians spend the day explaining the process instead of doing the work.
With Desk Portal
Support lives in one place
- One place to raise a request, and one place to look for it afterwards.
- A single thread per ticket. Internal notes stay internal.
- Status, priority and assignment are visible without anyone being asked.
- Screenshots and documents land on the ticket, both directions.
- Everything synchronises with your PSA automatically.
- Technicians stay in the PSA. The client experience improves anyway.
The product
See Desk Portal in action
A look at the client experience: requests, conversation, shared files, progress, and the sync that keeps your PSA current.
Good morning
Your support requests
What your client opens: their requests, their progress, one button to raise another.
For your clients
Make IT support feel simple.
No PSA login, no training, no wondering where a request went.
- 1Submit a request in a form written for them, not for a technician.
- 2Attach the screenshot that explains it in one drag.
- 3Follow progress without asking anyone for an update.
- 4Reply in the same thread your team is already using.
- 5Get told when something changes, without an email chain.
Good morning
Your support requests
Connected PSA
Requests
Conversations
Files
Status
Priority
Time
For your technicians
Technicians keep working where they already work.
Nobody learns a second system or watches a second queue. Replies written in your PSA reach the client, and client replies land on the request already in front of your team.
No second inbox
The portal is a surface, not a destination. There is nothing extra to check.
No risk to the record
Every change is written back, so the PSA stays the single source of truth.
Two-way sync
Everything stays in step, both directions.
Whichever PSA you connect, the same things move — and they move continuously rather than on demand.
- Tickets
- Replies and notes
- Attachments
- Status
- Priority
- Assignment
- Time entries
- Deletions
Changes made in the PSA appear in the portal, and changes made in the portal are written back — the same behaviour whichever PSA you connect. Your PSA stays the system of record.
Features
Everything your clients need. Nothing your technicians need to relearn.
Client ticketing
A simple way for clients to submit and track support requests, in language written for them.
Two-way sync
Client communication stays in step with your PSA, continuously and in both directions.
Conversations
Support communication stays attached to the request. Internal notes remain internal.
File sharing
Clients share screenshots and documents that land on the request, not in an inbox.
Status visibility
Clear progress on every request, so nobody has to ask where something stands.
Notifications
Clients stay informed without a chain of forwarded emails.
Technician workflow
Technicians carry on in the PSA they already use. Nothing new to learn or watch.
Multi-PSA architecture
One client experience across different PSA platforms, built to add more.
Who it is for
Where Desk Portal fits
MSPs
Deliver a professional client experience without changing your PSA.
Growing IT service providers
Standardise client communication across every customer you serve.
Multi-PSA MSPs
One consistent client experience across different PSA environments.
IT support teams
Cut repetitive status requests and the chasing that comes with them.
Help desk teams
One front door instead of an inbox, a phone line and a chat window.
Service delivery leads
Keep technicians focused on resolving work rather than reporting on it.
Why MSPs use it
Designed around how your team actually works.
Fewer inbound emails
Requests arrive in one place, in a shape your desk can act on immediately.
Clients can see for themselves
Progress and responses are visible without anyone being asked.
No workflow change
Your team keeps its PSA, its boards and its habits.
Your system of record is safe
The portal never becomes a second version of the truth.
Less chasing
“Any update?” is answered by the portal, not by a technician.
An experience clients notice
A professional support portal is a visible difference at renewal.
Keep your PSA. Upgrade your client experience.
Desk Portal gives your clients a modern support experience while your team continues working in the PSA they already know.